ALLAN, S. K.; NGUGI, P. K.; JOYCE NZULWA. Influence of service quality improvement strategies on performance of deposit taking savings and credit co-operatives in Kenya. International Journal of Science, Technology, Education and Management Research, [S. l.], v. 4, n. III, p. 22–38, 2019. Disponível em: https://www.demo.focusjournals.org/index.php/IJSTER/article/view/48. Acesso em: 4 may. 2026.